Shipping and Return Policy
Returns are only accepted on full priced merchandise purchased from theodoraandcallum.com provided that the items have not been worn or used. All returned items must be postmarked within 10 days of the original delivery received date in order to be eligible for a full refund. Returns require a Return Merchandise Authorization (RMA) number with the original Theodora & Callum tickets still attached.
All returns must include a copy of the invoice with your complete order and contact information. All returns must be shipped back using the return documents provided in the original shipment and must clearly state the RMA number provided by Theodora & Callum. Returns received without the appropriate paperwork will not constitute a refund.
Sale merchandise (i.e. discounted items) is final sale, no returns or exchanges.
Theodora & Callum is not responsible for any shipments lost in transit.
Once the return has been received at Theodora & Callum, the refund will be processed in the original form of payment within 7 business days. Please allow additional time for the bank to process and post the transaction.PLEASE NOTE:
Shipping and handling charges are non-refundable. Shipping fees will be deducted from the amount to be refunded once Theodora & Callum receives the returned item(s).
Theodora & Callum is unable to offer price adjustments. Prices are subject to change.
All merchandise shipped from the theodoraandcallum.com site will be shipped via FedEx or UPS with signature upon delivery required. All merchandise must be shipped to a physical address; we cannot ship to P.O. boxes. At this time, theodoraandcallum.com only ships within the United States.